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Compass helps clients
CIS makes Compass available to our clients, for no additional charge, to allow your users, administrators, or technical people the ability to log in change requests, bug reports, incidents, requests for quotes, and other tasks that are then tracked through a formal workflow system. This system is monitored by our project managers and developers to ensure responsiveness to client requests or problems. Used by all CIS employees and clients, on every project, Compass is central to our implementation methodology; it provides status updates of changes, problems, questions, and issues. Each task Compass whether created by the client as a problem or request, or by a CIS Project Manager or developer, is routed through a workflow process that ensures that the task is assigned and worked on in the most efficient manner. With priority identified, and the project resource team's roles defined, the task goes directly to the right person. Notifications and alerts
For urgent tasks, we have a notification and alert system that ensures that urgent problems are identified and resolved immediately, via email and phone notifications to a broad range of key CIS individuals. An automated email can be sent when a task is created, changed, assigned, or completed. The email can be sent to a single or multiple addresses, and includes text messaging to cell phones for the most important notifications. Compass allows clients to see the status and progress of tasks they create, without requiring formal meetings and status reports.
Coping with complexity
Our approach to configuration is different to many as we started with the point of view that our configuration solution must cope with everything from straightforward configurations with few relationships or dependencies, through to very complex situations where the more traditional application of conditions simply becomes too convoluted to be practical on a day to day basis.
You build or we build
Our modelbuilder enables people who understand how their products are structured to build configuration models that will form an intelligent sales process. Our first principle was to create something which clients are able to maintain themselves going forward. We build the first configuration model as part of the implementation process and use it to train users in configuration, which they can reference when building other models. However, we also realize that some organizations may not want to devote resources to this so we do provide model building as a service.
To learn more about this elegant solution contact us.
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Notification & Alerts |
